Update 3/27/2020: All visits will be transitioned to telemedicine While we will remain operational and are working hard to minimize the negative impact on service, patients should expect longer call wait times and slower email response times until this crisis passes. Our staff are busy making many outgoing phone calls in addition to answering the regular heavy call volume. Please use our website contact form to send us a question or concern:https://www.coastalfamilyderm.com/contact-us.html
What program do I need to participate in telemedicine? *Frequent changes, check back for updates*
Our office is currently using FaceTime and Skype which can function on cell phones, tablets, and computers with cameras
Our online visit service via HealthLens is still active, where patients may complete a visit by uploading photos
*New* Our electronic health record system now supports telemedicine through cell phones or computers. You will receive an email with instructions how to launch your Patient Portal if you have not already done so, then a follow up email with how to launch the telemedicine visit.
Why is it important to maintain your appointment via telemedicine?
Preventing a delay in diagnosis of skin cancer.
Preventing a heavily impacted schedule once social distancing requirements are relaxed.
Preventing a visit to the ER, Urgent Care, or Primary Care office. Our goal is also to help our colleagues by limiting potential exposures and allow them to see the patients requiring immediate attention related to respiratory illnesses at this time.
Will my insurance cover the visit for telemedicine?
Medicare: On March 17, 2020, the Centers for Medicare & Medicaid Services (CMS) has broadened access to Medicare telehealth services so that beneficiaries can receive a wider range of services from their doctors without having to travel to a healthcare facility. This currently applies to existing patients. New patients can still be seen, however the visit may not be covered. On average a first time telemedicine visit is $65.
Commercial plans: Additionally, in an unprecedented move - all commercial insurers are allowing telemedicine, even in states that did not have “parity laws” that recognized telemedicine visits as equal to an in-person visit. While your normal co-payment will still apply, we will collect that over the phone or you will receive a bill for that as well.
Our primary goal is to continue to provide care as much as possible that will also maintain the health and safety of YOU - our patients, our staff, their families, and the community at large. Thank you again for your patience, understanding, and kindness during this challenging time.
Be well, be safe, and stay home.
Respectfully, The entire team at Coastal Family Dermatology