While we will remain operational and are working hard to minimize the negative impact on service, patients should expect longer call wait times and slower email response times until this crisis passes. Our staff are busy making many outgoing phone calls in addition to answering the regular heavy call volume.
How to prepare for in-office visit:
Please bring a facial covering (mask, bandana, scarf). This is to help us preserve PPE for our staff.
Please do not bring additional family members other than direct care providers (One parent per child, no siblings). We are happy to video-conference with interested family members during your visit.
Car check-in: When you arrive for your appointment, call the office from your car to check-in for your appointment. A medical assistant will meet you at the door and either bring you back directly to the exam room or waiting room to minimize exposure. Again, this is to follow physical distancing guidelines.
As always, the rooms will be sanitized according to our healthcare protocol between each patient visit.
What program do I need to participate in telemedicine?
Our electronic health record system now supports telemedicine through cell phones and computers, see above for instructions
Our office is also using Doximity and FaceTime which can function on cell phones, tablets, and computers with cameras
Our online visit service via HealthLensis still active, where patients may complete a visit by uploading photos
HOW TO START TELEMEDICINE VISIT:
1. Launch your patient portal either on the computer or a mobile device:
- Computer via your Patient Portal website (click here)
- iPhone/iPad via the Pocket Patient app (click here)
2. At the time of your appointment, you will receive a call from the office to initiate the visit. Have either the Patient Portal website or Pocket Patient app open and await video call from your provider.
Why is it important to maintain your appointment via telemedicine?
Preventing a delay in diagnosis of skin cancer.
Preventing a heavily impacted schedule once social distancing requirements are relaxed.
Preventing a visit to the ER, Urgent Care, or Primary Care office. Our goal is also to help our colleagues by limiting potential exposures and allow them to see the patients requiring immediate attention related to respiratory illnesses at this time.
How do I prepare for my telemedicine visit?
Please make sure you are in a private, quiet place with adequate lighting. Ideally a room in your home without too many windows.
Clothing should be able to be removed easily and readily to allow for examination.
Having an additional person in the room that can be of assistance in holding the camera of your phone over hard-to-reach-areas can also be helpful.
Will my insurance cover the visit for telemedicine?
Medicare: On March 17, 2020, the Centers for Medicare & Medicaid Services (CMS) has broadened access to Medicare telehealth services so that beneficiaries can receive a wider range of services from their doctors without having to travel to a healthcare facility. This currently applies to existing patients. New patients can still be seen, however the visit may not be covered. On average a first time telemedicine visit is $65.
Commercial plans: Additionally, in an unprecedented move - all commercial insurers are allowing telemedicine, even in states that did not have “parity laws” that recognized telemedicine visits as equal to an in-person visit. While your normal co-payment will still apply, we will collect that over the phone or you will receive a bill for that as well.
Our primary goal is to continue to provide care as much as possible that will also maintain the health and safety of YOU - our patients, our staff, their families, and the community at large. We are actively monitoring recent COVID-19 guidelines. Thank you again for your patience, understanding, and kindness during this challenging time.
Be well, be safe, and stay home.
Respectfully, The entire team at Coastal Family Dermatology